We’re truly sorry to hear about your experience, Carlos. The only things we can do is to continue to expose online their malpractices, encourage people to stop using iVisa, and spread the word as widely as possible.

The UK Government should also do something about this and not allow these outrageous rates.

My other Canadian friends who also did not know about the ETA until I texted them while they were flying were able to process the permit and gotten approved within minutes for only $22USD.

iVisa did not take accountability for their dishonest practices and I was denied a refund or partial refund when I called them out for taking advantage of people.

It is a SCAM in the sense it provides a limited service being the on-line process which may or may not be adequate for your destination country but you expect a fully-functioning business with systems to ensure you get exactly what you need. The scam is that you think you are paying to be fully compliant and problem-free but really end up carrying the can for the lack of quality control and quality systems. The service appears to only be a data transfer between your application with iVisa and iVisa’s uploading onto the country’s official visa application site.

Ivisa provides nothing else – no service, no quality control, no problem-solving, no human, difficult access to refunds, no way to control and delete your sensitive information such as passport number, name, birthday etc. Your information is theirs and you have no idea what they will do with it. The options they offer to delete the information do not work – at least not for me.

As an example the link to my uncompleted application included in their email goes to a non-existent URL. Then I had the royal run-around with irrelevant pro-forma email replies and a couple of real emails where the employee undertakes to do nothing. Another reply was the application is with the country’s authorities and they cannot delete it. This is incorrect as I had not finalised the application so it is still with iVisa. That is the extent of their quality systems and service level.

This makes me very unhappy and frustrated. It is easier to apply to each country for a visa and cut out this middle man.

The “iVisa consultant”, name was “Felipe” refused to provide an answer to when they would file. They claimed it takes 2 1/2 months to get a visitor visa for Australia. after 4 days of getting “no answer” emails and 3 calls to the support phone number, there is still not a response for them.

Run Away, do not use this scammer company. It’s not worth the frustration.

Thanks for sharing your experience with us, and we’re sorry to hear how things panned out.’Unprofessional’ is the right description, though others have used harsher words for iVisa’s inexpertise.